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Home > Warranty and complaints

Warranty and complaints

Complaints :

Company : MS Composit LLC
8766 South Street, suite 130,

Fishers, IN 460 38, USA

phone:

+1 317 578 1955
fax: +1 317 578 1965
e-mail: jjezek@mscomposit.com

Damaged Merchandise

If a package has been damaged during the shipping and it is obvious when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call or email us back. We will take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.

Defective Merchandise

If you receive defective merchandise, please call or email us for return instructions. In most cases, we will accept returns and make adjustments. Defects found after the product is in use usually fall under manufacturer's warranty.

Lost Boxes

If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.

Missing Parts

Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate.

Return

If you don't like what you got from us send it right back to us. We will give you an immediate refund or credit to your credit card. We will give no refunds nor credits for returns that arrive more than 30 days from the date of our shipment to you.
If you return something:

  • Don't wait to return it---please send it back as soon as you can.
  • Return a copy of our invoice or picking ticket, or tell us the order number.
  • Tell us what was wrong with the item: we're not offended if you just don't like it.
  • If the item is altered in any way or is not in retail condition we will not take it back.
  • Please pack the item for return the way we packed it.

We process returns as quickly as possible. Include as much information as possible as this will speed up the return process.

Send Returns to : MS Composit LLC, 8766 South Street, suite 130, Fishers, IN 460 38, USA